APS Employee Census

The APS Employee Census is a voluntary survey providing employees with the opportunity to share their views about the Australian Public Service.

The survey is conducted annually and collects information on a range of workforce issues including:

  • health and wellbeing
  • employee engagement
  • performance management
  • leadership
  • general impressions of the APS

Further information about the census is available on the Australian Public Service Commission website.

Highlights of the NDIS Commission’s results for 2021

Highlights from the 2021 APS Employee Census include:

  • our employee engagement score was 76%
  • the innovation index was new in 2021 and our responses were 65% positive
  • our wellbeing index score was 57% positive
  • 40% of staff believe internal communication is effective, and we’re focused on improving in this area
  • staff’s responses regarding leadership were more positive than in 2020, and we’re focused on continuing this upward trend.

Due to the continued impacts of the COVID-19 pandemic, the 2021 APS Employee Census was conducted two months after the release of the previous year’s results.

View our full 2021 highlights report.

What we will do with the results

We value the insights gained from our employees’ feedback in the census, and use these to celebrate our successes, identify areas for improvement, and inform our programs, activities and workforce planning.

We are already taking a number of actions to address the areas our staff have identified for improvement in this census. For example, we have introduced a number of new internal communication initiatives, completed the bulk recruitment process designed to alleviate workload pressures and ensure we have the right people on board across the organisation, and increased our focus on sharing ideas and information to support the health and wellbeing of our staff.

Additionally, this year we’ve completed an Organisational Culture Review. The findings of this review, along with our APS Census results, have been used to develop a practical action plan which will be shared with staff in mid-December.

In addition, each branch and function will identify specific actions required in their area.

Previous years’ APS Employee Census results